I am Amy McFadzean.
Twenty years in professional services operations; more than seventy-five implementations and optimizations; one consistent finding.
THE FINDING
Almost none of it was a technology problem.
I have walked into new projects carrying real momentum, and into systems live for three years that were running at roughly forty percent of what they could do. The pattern rarely changed. What derailed things was some combination of people, process, and expectations:
Decisions were deferred until circumstances made them
No one clearly owned the operational design
Documentation described what someone wished happened
Finance and delivery each assumed the other had it covered
Those are the things I measure, because those are the things that decide whether anything improves.
BACKGROUND
I have been PMP certified since 2012, and the certification is a reasonable shorthand for how I work. I am organized to a degree that some people find excessive; I understand process structurally, and I keep complicated projects moving without losing the thread. Clients tend to notice this before they notice anything else.
I also trained in social work before spending two decades in professional services. For a long time I treated that as an interesting detour. It is not. Process improvements rarely fail because the new workflow was worse; they fail because people did not adopt it, and whoever designed it had no framework for the human half of the problem. I have one, and it is most of the reason the foundational layer of this diagnostic exists.
I work alone by choice. The person you speak with is the person who does the work.
HOW I WORK
A few things worth knowing up front.
I will tell you no. If a diagnostic is not the right thing for you, I would rather say so in the first thirty minutes than take your money and discover it in week two
Fixed fee, fixed scope, always. You know the cost before the work starts; there is no hourly billing and no overage conversation in week three
You own the output. Everything is documented in your language rather than locked in my head. If you never call me again, the work should still be useful to you
I will not sell you the remediation from inside the assessment. The roadmap marks clearly what your team can handle alone; that is what makes the remaining marks credible
Let us talk.